Emotional Intelligence
Develop emotional awareness and management skills
What Is Emotional Intelligence?
Emotional intelligence (EQ) is the ability to understand and manage your own emotions, and to understand how others feel. People with high EQ can handle stress, resolve conflicts, and build strong relationships.
Example
Using Emotional Intelligence
Self-awareness: 'I feel angry because my friend broke my pencil.' Self-management: 'I will take a deep breath before I react.' Empathy: 'My friend looks sad — I will ask if they are okay.' Social skills: 'Let us talk about this calmly.'
Note
Remember
You cannot always control what happens to you, but you can control how you respond. Pause before reacting — this gives your brain time to choose a better response.
Key Vocabulary
Emotional intelligenceThe ability to understand and manage your feelings and those of others
EmpathyUnderstanding and sharing the feelings of another person
Self-managementControlling your emotions and behaviour in different situations
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Emotional intelligence
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