Business Roles
Different roles in a business organisation
Roles in a Business
A business has different roles that work together. Management makes decisions and plans. Finance handles money and accounts. Marketing attracts customers. Human Resources manages workers. Operations produces goods or delivers services. Each role is essential for success.
Example
Business Structure
Owner/CEO: Makes big decisions, sets direction
Finance: Manages money, pays bills, does accounts
Marketing: Advertises, researches customers, promotes
Human Resources: Hires, trains, manages staff
Operations: Makes products or delivers services
Admin: Answers phones, keeps records, organises
Small businesses: one person does many roles!
Large businesses: specialised departments for each
Note
Remember
In a small spaza shop, the owner does everything — buying stock, serving customers, keeping accounts and cleaning. In a large company like Shoprite, thousands of people fill specialised roles. Understanding business roles helps you find your strengths and career interests.
Key Vocabulary
ManagementPeople who plan, organise and make decisions in a business
Human resourcesThe department that manages employees
OperationsThe activities that produce goods or deliver services
AdministrationManaging the daily office work and records of a business
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Management
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